24/7 SUPPORT CENTER

How Can WeHelp You Today?

Start by generating a support ticket below — our team replies within 24 hours.

Already have a ticket number? Track it

< 2 Hours

Avg Response Time

98.5%

Satisfaction Rate

24/7

Global Support

GET IN TOUCH

Generate a Support Ticket

Tell us what's going on and our expert team will get back to you within 24 hours. Prefer to browse first? Scroll down for guides and FAQs.

Email Support

contact@ofivio.com

Phone Support

+1 (555) 123-4567

Business Hours

Mon-Fri, 9AM-6PM EST

Enterprise-Grade Support

99.9% Uptime SLA
SOC 2 Compliant
GDPR Ready

Generate a Support Ticket

We'll respond within 24 hours

Choose Your Support Path

Whether you prefer self-service resources or personal assistance, we've got you covered

Documentation

Comprehensive guides and tutorials for all features

Step-by-step guides
API documentation
Best practices
Searchable archive

Browse Docs

Video Tutorials

Visual learning with our expert-led video guides

Getting started series
Feature deep-dives
Tips & tricks
New release demos

Watch Videos

Community Forum

Connect with other Ofivio users and experts

Ask questions
Share solutions
Vote on features
Expert responses

Join Community

Live Support

Get real-time help from our support specialists

Live chat available
Screen sharing
Priority queue
Follow-up emails

Chat Now

FREQUENTLY ASKED

Quick Answers

Find instant answers to common questions

Go to the login page and click 'Forgot Password'. Enter your email address, and we'll send you a secure link to reset your password. The link expires in 24 hours for security.

Yes! Navigate to Settings > Team Management. Click 'Invite Member', enter their email, and select their role (Admin, Manager, Employee, or Client). They'll receive an invitation email to join your organization.

Go to Reports > Export Data. Select the projects and data types you want to export (projects, tasks, BOQ, financials). Choose your format (Excel, PDF, or CSV) and click Export. Large exports will be emailed to you.

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for enterprise accounts. All payments are processed securely through Stripe.

Go to Settings > Billing > Subscription. Click 'Upgrade Plan', select your new plan, and confirm. Your new features will be available immediately. You'll be charged a prorated amount.

Absolutely. We use enterprise-grade encryption (AES-256) for all data, automatic daily backups with 30-day retention, and comply with GDPR and SOC 2 standards. Your data is stored in secure, geo-redundant data centers.

View all FAQs

MEET THE TEAM