Terms of Service

ofivio.com and the Ofivio platform — the industry edition your workspace is on, together with the web application, the mobile application and the APIs that serve them are operated by OFIVIO (SMC-PRIVATE) LIMITED, a private limited company registered in Pakistan, with its office in Lahore. In these Terms, "we", "us" and "Ofivio" mean that company, and "you" means the person or organisation using the Services.

These Terms form a binding agreement between you and us. By creating an account, starting a trial, or using any part of the Services, you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it, and "you" then means that company.

If you do not accept these Terms, do not use the Services. You can reach us at any time at contact@ofivio.com or through the Help Desk.

• Services — the Ofivio platform — the industry edition your workspace is on, together with the web application, the mobile application and the APIs that serve them, together with the public sites we operate at ofivio.com and its subdomains.
• Workspace — the isolated tenant we create for your organisation. All of your data lives inside it and nothing else can read it.
• Product — the industry edition your Workspace is on: Ofivio AE, Ofivio Build, Ofivio Real Estate, Ofivio Finance, Ofivio HR, Ofivio Business and Ofivio Planning & QS.
• Package — Individual, Business or Enterprise. The package sets how many seats and how much storage you get, and nothing else.
• Dashboard — a whole department module (for example Accounting, Procurement, Planning & QS). Dashboards are the unit you buy; we do not sell individual features.
• Seat — one named person who can sign in. Seats are per-person and are not shared.
• VO — the AI assistant built into the Services, sold per seat in three tiers (Assist, Voice, Officer).
• Your Content — everything you put into the Services: projects, drawings, bills of quantities, invoices, employee records, files, messages and anything derived from them.

You must give accurate registration details and keep them current. You are responsible for everything that happens under your credentials, and you must tell us promptly at contact@ofivio.com if you believe an account has been compromised.

One seat is one person. Seats may be reassigned when somebody leaves, but they may not be shared between two people simultaneously, and credentials may not be passed around to avoid buying a seat. Your package sets a seat ceiling, which the Services enforce.

Your Workspace has an owner and roles beneath it. Role permissions are enforced on our servers, not merely hidden in the interface — what a role cannot see, it cannot request. You are responsible for who you invite and what you grant them.

You must be at least 18 and legally able to enter a contract. The Services are built for organisations and are not offered to children.

A subscription is a licence to use the Services for the term you have paid for. It is non-exclusive, non-transferable, and revocable in the circumstances described in these Terms. You get no ownership of the software.

Your Workspace is configured along three independent axes:

• Product — the edition you work in. This determines the vocabulary, the workflow and which dashboards are included as standard.
• Package — Individual, Business or Enterprise. Packages differ in seat count, storage allowance and maximum upload size. They do not differ in which modules exist.
• Dashboards — a dashboard that is core to your product is included; the same dashboard is a paid add-on in a product where it is not core. HR and Finance are included in every product and are never sold as add-ons.

Some capabilities are reserved to particular packages — single sign-on, API access, webhooks, white-labelling and custom integrations are Enterprise. The current allocation is shown on the pricing page, which is the definitive statement of what is included at what level.

Your monthly bill is built from four parts and then capped:

1. the base price of your product at your package band;
2. plus each add-on dashboard you have bought, at the price for your band;
3. plus your VO tier multiplied by your seat count. The entry tier is included at no charge; the speaking and executing tiers are priced per seat;
4. capped at the all-in ceiling published for your band.

The cap is a real ceiling, not a formality. If your configuration reaches it, you are charged the ceiling and every dashboard unlocks — you cannot be billed more than the ceiling for your band, however many modules you add. Enterprise is quoted individually and has no list price or ceiling.

Currency and local prices

All subscriptions are denominated in US dollars. The pricing page may display the equivalent in your local currency for convenience, converted at a fixed rate we publish and control — not a live market rate. That displayed figure is an indication. The amount you owe is the USD figure, and when you settle over a local payment rail, the amount collected is that USD figure converted at the same published rate.

Annual terms

An annual subscription is charged as ten months for twelve. It runs for twelve months from the date payment is verified.

Changing your configuration

Adding seats, adding a dashboard or moving to a higher VO tier takes effect when we verify the payment for it, and is billed from your next cycle. Removing a dashboard, reducing seats or dropping a VO tier takes effect at the end of the cycle you have already paid for; we do not refund the unused part of a cycle. See the Refund Policy.

Price changes

We may change prices. We will give you at least 30 days' notice by email to your Workspace owner before a change affects you, and a change never applies to a term you have already paid for. If you do not accept a new price, you may cancel before it takes effect.

Prices are exclusive of any taxes, duties or bank charges that apply where you are. You are responsible for those.

We do not keep your card on file and we cannot charge you automatically. Nothing renews by itself. Payment is settled manually, by you, over EasyPaisa, JazzCash or bank transfer (IBFT / IBAN). You make the transfer in your own banking app, then submit the transaction reference to us through the app. We check it against the receiving account and activate or renew your subscription once it matches.

Two consequences follow, and both are in your favour: nothing renews silently, and no subscription can continue to take money after you stop paying it. It also means renewal is an action you have to take — we will remind you, but a subscription that is not settled will lapse.

Transfers must come from an account in the name of the account holder or the subscribing organisation. We may decline to verify a payment we cannot attribute, and we may ask for evidence of the transfer.

If an invoice goes unpaid

• We notify the Workspace owner when a subscription falls due and again when it is overdue.
• After 30 days overdue we suspend access. A suspended Workspace cannot be signed into, but nothing in it is deleted.
• Your data is retained for a further 90 days from suspension. Pay within that window and everything is restored exactly as it was. You may also request an export during it.
• After that 90 days we may permanently delete the Workspace and its contents. This cannot be undone.

We offer a free trial. Its length depends on the package you sign up for and is shown to you at signup before you commit to anything. No payment details are required to start one, and a trial cannot turn into a paid subscription by itself — a trial converts only when you choose a configuration and settle a payment.

There is no permanent free tier. A trial Workspace is created in a separate store from paying Workspaces and is removed after it expires. If you intend to keep the work you did during a trial, convert to a paid subscription or export it before the trial ends.

Trials are for evaluating the Services. One organisation may not open repeated trials to obtain the Services free of charge, and we may decline or end a trial used that way.

You own Your Content. We claim no ownership of it and we do not sell it. You grant us only the licence we need to run the Services for you: to store it, back it up, transmit it, display it to the people in your Workspace you have authorised, and process it through the components described in section 9 when you use a feature that calls them. That licence exists to operate the product and for no other purpose, and it ends when your data is deleted.

We do not use your business data to train AI models, our own or anybody else's, and we do not use it for advertising. Your Workspace is isolated from every other Workspace; we do not pool tenant data.

You may export your data at any time while your subscription is active. On deletion of your account we remove Your Content within 30 days, except where we are required to keep a record for legal, accounting or fraud-prevention reasons. Backups age out on their own cycle. The Privacy Policy sets all of this out in full.

You are responsible for the legality of what you put in. If you upload personal data about your employees, clients or tenants, you are the controller of it and we process it on your instructions.

The Services are built on third-party infrastructure and call third-party APIs. This is not incidental — it is how VO, voice, file storage and authentication work, so you should know it before you rely on them.

• Hosting, database, authentication and file storage run on Google Cloud / Firebase.
• VO's language models are provided by Anthropic, OpenAI and DeepSeek. Which one answers a given request depends on the task and on availability; we may change providers.
• VO's speech is generated by ElevenLabs.
• Sign-up and sign-in are protected by Google reCAPTCHA.

When you use one of these features, the content needed to serve that request is transmitted to the relevant provider. It is sent for the purpose of answering you and is not contributed to any provider's training data. The current list, and what each one receives, is in the Privacy Policy.

What VO is, and is not

VO can read what your role is permitted to read, and at the highest tier it can act — creating tasks, drafting documents, moving work along. It acts as you, within your permissions. It cannot see or do anything you could not see or do yourself, and an action VO takes on your instruction is your action.

VO output is not guaranteed correct. It produces drafts, summaries and suggestions from your data, and it can be wrong. Check anything that matters before you act on it. See the Disclaimer.

Usage limits

VO is metered as a daily token budget per seat, set by your VO tier and reset each day at midnight Pakistan Standard Time. It is a daily allowance, not a monthly one — a seat that exhausts its budget regains it the next day. The Services also apply rate limits to protect availability for everybody; the current limits are published on the Security page. Fair, ordinary use will not meet them.

You must not, and must not permit anyone using your Workspace to:

• use the Services for anything unlawful, or to store or transmit unlawful material;
• upload malware, or anything designed to damage or disrupt a system;
• attempt to access another Workspace, another organisation's data, or any part of our systems you have not been granted access to;
• probe, scan or test the security of the Services other than under a disclosure we have agreed in advance (see the Security page);
• scrape, bulk-extract or systematically harvest data, or run automated traffic against the Services outside a documented API on a package that includes API access;
• circumvent seat limits, storage limits, rate limits or usage metering;
• resell, sublicense or provide the Services to a third party as your own, unless we have agreed in writing;
• reverse-engineer, decompile or copy the Services or any part of them;
• impersonate anybody, or misrepresent your affiliation with an organisation;
• send spam or unsolicited messages through the Services;
• upload content that infringes another person's intellectual property or privacy.

We do not routinely inspect the contents of Workspaces, and we would rather not. But we may act on a credible report or on evidence of abuse, and where the Services are being used to cause harm we may act immediately.

The Services — the software, the interface, the design, the documentation, the Ofivio name and marks, and the templates and libraries we ship with the product — belong to us or our licensors and are protected by copyright and trade mark law. Nothing in these Terms transfers any of it to you.

Documents you produce with the Services — your bills of quantities, your invoices, your drawings, your reports — are yours. Our ownership of the tool does not extend to your output.

If you send us feedback or suggestions, we may use them to improve the Services without owing you anything for it. We will not identify you as their source without your permission.

We aim for high availability and we monitor it, but we do not guarantee uninterrupted access and these Terms do not include a service level agreement with automatic credits. An Enterprise agreement may include one; if yours does, it takes precedence over this section.

We announce planned maintenance in advance where we can. We are not responsible for downtime caused by events outside our reasonable control — including failures at our hosting or AI providers, network or payment-rail outages, and acts of government or nature.

Support is provided through the Help Desk and at contact@ofivio.com.

We develop the Services continuously and may add, change or remove features. If we withdraw a feature you are paying for as a separate add-on, we will give you notice and a pro-rata credit or refund for the part of your term that it covered.

You may cancel at any time, from your account settings or by contacting us. Cancelling stops the subscription renewing; your access continues to the end of the period you have paid for. Refunds are governed by the Refund Policy.

We may suspend or terminate your access if:

• you materially breach these Terms and do not fix it within 14 days of us asking, or
• payment is overdue, on the timetable in section 6, or
• immediately, without notice, where continued access presents a real risk to other customers, to our systems, or to us legally.

On termination your right to use the Services ends at once. Your data is handled as described in section 6 and in the Privacy Policy: retained for a defined window during which you can export it or reinstate, then permanently deleted. Ask us for an export before that window closes — we cannot recover a Workspace once it has been deleted.

We will provide the Services with reasonable skill and care. Beyond that, and to the maximum extent the law allows:

The services are provided "as is" and "as available", without warranty of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy or non-infringement. We do not warrant that the services will be uninterrupted, error-free, or that any output — including any output of VO — will be accurate or suitable for your purpose.

Nothing here excludes a warranty or a liability that cannot lawfully be excluded, and nothing here removes a protection that the mandatory consumer law of your own country gives you.

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profit, revenue, business, goodwill, anticipated savings, or for loss or corruption of data, however caused.

Our total aggregate liability arising out of or in connection with these Terms is limited to the amount you actually paid us for the Services in the twelve months before the event giving rise to the claim. Where you have paid us nothing in that period — during a trial, for instance — that amount is nil.

These limits do not apply to death or personal injury caused by our negligence, to fraud or fraudulent misrepresentation, or to any liability that cannot lawfully be limited.

Keep your own copies of anything critical. The Services are a system of record for your business, not a substitute for your own backups of the documents you cannot afford to lose.

You will indemnify us against claims, losses and reasonable costs arising from Your Content, from your use of the Services in breach of these Terms, or from your infringement of a third party's rights. We will tell you promptly of any such claim, let you control its defence where you accept responsibility for it, and not settle it without your agreement.

Each of us may learn confidential information about the other. Each will use it only to perform this agreement, protect it with at least the care it uses for its own confidential information, and not disclose it except to people who need it and are bound to keep it confidential. This does not cover information that is public through no fault of the receiver, was already known, or is independently developed — and it does not prevent a disclosure required by law, provided the other party is told where it is lawful to tell them.

We may update these Terms. The date at the top of this page always shows when they last changed. For a change that materially affects your rights or what you pay, we will give notice by email to your Workspace owner or in the application at least 30 days before it takes effect, and you may cancel before then if you do not accept it. Continuing to use the Services after a change takes effect means you accept the revised Terms.

• Entire agreement. These Terms, with the Privacy Policy, the Cookie Policy, the Refund Policy and any signed Enterprise agreement, are the whole agreement between us. Where a signed Enterprise agreement conflicts with these Terms, that agreement wins.
• Assignment. You may not transfer this agreement without our written consent. We may transfer it to a company that acquires our business, on notice to you.
• Severance. If a clause is unenforceable, the rest stands and the clause is read as narrowly as needed to make it valid.
• No waiver. Not enforcing a term once does not waive it.
• No third-party rights. Nobody other than you and us may enforce these Terms.
• Notices. We will write to the email on your Workspace owner's account. Write to us at contact@ofivio.com.

These Terms are governed by the laws of Pakistan, and the courts of Lahore have exclusive jurisdiction — without depriving you of any protection that the mandatory law of your own country of residence gives you.

Before starting proceedings, please raise the matter with us at contact@ofivio.com. Most disputes are billing disputes and are settled in a few days.

OFIVIO (SMC-PRIVATE) LIMITED
Lahore, Pakistan
contact@ofivio.com
Help Desk

These Terms cover ofivio.com and the Ofivio application. ofivio.xyz — our free public tools — carries advertising and has its own separate terms, privacy policy and cookie policy published on that site.