Refund Policy

• Trials are free. Nothing is charged, so there is nothing to refund.
• Monthly subscriptions: cancel any time. You keep access to the end of the month you paid for. We do not refund part of a month.
• Annual subscriptions: full refund if you ask within 14 days of the payment being verified. After that, the term runs to its end and is not refunded.
• If you paid twice, paid too much, or paid and never got access, you get all of it back. Always, with no time limit. That is section 5.

The rest of this page is the detail. If your situation is not covered, write to contact@ofivio.com and we will deal with it on its merits.

Ofivio does not hold your card. You pay by transferring the amount yourself over EasyPaisa, JazzCash or bank transfer, and you send us the transaction reference; we verify it and activate your subscription.

That has one consequence worth stating plainly: we cannot take money from you automatically, so you can never be charged for a renewal you did not decide to make. There is no auto-renew to forget to cancel, and no surprise annual charge on a card you no longer use. Most of what refund policies exist to fix cannot happen here.

What can happen is a mis-sent transfer. Section 5 is the important part of this page.

A trial costs nothing and requires no payment details, so no refund arises. A trial does not convert into a paid subscription on its own — it converts only when you choose a configuration and send a payment. If you decide not to continue, simply let the trial end.

Monthly

Cancel whenever you like, from your settings or by writing to us. Access continues to the end of the period you have already paid for, and the subscription then stops. We do not refund an unused part of a month. Because nothing renews automatically, cancelling early has no financial effect — you have already paid for that month and you keep it.

Annual

You may cancel an annual subscription for a full refund within 14 days of the date we verify your payment. Not the date you sent the transfer — the date the subscription became active, which is later and always in your favour. No reason is required.

After 14 days, an annual term is not refundable. You keep access for the remainder of the twelve months, and it does not renew unless you choose to renew it.

Changes during a term

Removing a dashboard, reducing your seat count or dropping to a lower VO tier takes effect from your next cycle. We do not refund the unused remainder of a cycle you have already paid for. Adding to your configuration is charged from the next cycle, so an upgrade never creates a mid-cycle debt.

Enterprise

Enterprise subscriptions are governed by the refund and termination terms in your signed agreement, which take precedence over this page. Speak to your account contact, or write to contact@ofivio.com.

These are returned in full, whenever they come to light, and the time limits above do not apply to them:

• A duplicate payment. You transferred twice for the same period — because the first reference had not been verified yet, or an app retried. We return the second one.
• An overpayment. You transferred more than the amount due. We return the difference, or credit it to your next period if you would rather — your choice.
• A payment we never activated. You paid and your subscription was not enabled, and we cannot put it right promptly. Full refund.
• A charge for something you did not order. A dashboard or a seat count you did not ask for. Full refund of the difference.
• A billing error on our side. Wrong band, wrong conversion rate, a cap not applied. We correct it and return the difference.
• A paid add-on we withdraw mid-term. If we retire something you are separately paying for, you get a pro-rata refund or credit for the unexpired part.

You do not have to argue for any of these. Send us the transaction reference and we will find it.

• Part of a period you have used. Monthly subscriptions, and annual subscriptions after the 14-day window.
• Termination for breach. If we terminate your access because you breached the Terms of Service, the remaining term is not refunded.
• Custom work. Bespoke development, data migration, configuration and training delivered against a separate scope are not refundable once the work has been performed.
• Downtime, unless it is serious. These Terms carry no service level agreement with automatic credits. For a prolonged outage attributable to us we will consider a credit or a partial refund on request, and we would rather you asked than assumed the answer is no.
• Bank and transfer charges. Fees your bank or wallet provider deducts are theirs, not ours, and we cannot return them. A refund is of the amount we received.
• Dissatisfaction with AI output. VO produces drafts and suggestions and can be wrong; that is disclosed before you buy it and is not a defect. See the Disclaimer.

Write to contact@ofivio.com, or open a ticket at the Help Desk, and include:

• the email address your account is registered under;
• your organisation name;
• the transaction reference of the payment (the TRX ID from EasyPaisa or JazzCash, or the bank reference for an IBFT transfer);
• the date and amount you sent;
• what you would like refunded, and briefly why.

The transaction reference is the one thing we genuinely need — it is how a manual payment is matched to an account. If you no longer have it, tell us the date, the amount and the sending number, and we will look for it.

• Within 3 business days — we acknowledge your request and tell you if we need anything else.
• Within 10 business days — we reach a decision and explain it. If we decline, you get the reason in writing.
• Within 10 business days of approval — the funds are sent.

A refund is returned by the same route it arrived — an EasyPaisa payment to the sending EasyPaisa account, a bank transfer to the sending bank account — and to the same account holder. We cannot redirect a refund to a different person or a different instrument. This is not bureaucracy: on a manual rail it is the only way to be sure the money goes back to whoever actually sent it.

Once we have released the funds, how quickly they appear is up to your bank or wallet provider.

A refund of a full subscription ends that subscription. Access stops when the refund is approved, not when the money lands.

Your Workspace is not deleted at that moment. It is retained for the window described in the Terms and the Privacy Policy, during which you can ask us for an export of your data, or restart. After that window it is permanently deleted and cannot be recovered — so if you are leaving, export before you go.

If you think a refund has been wrongly declined, reply and say so — it will be looked at again by someone else. Please come to us before raising a dispute with your bank or wallet provider: a reversal opened on the rail freezes the account while it is investigated, which helps nobody and delays the outcome you want.

Nothing on this page limits any right you have under the mandatory consumer law of your own country. Where that law gives you a stronger right than this policy does, that law applies.

Questions: contact@ofivio.com · Help Desk