Refund, Cancellation & Delivery Policy

• Delivery is online and immediate. Ofivio is software; nothing is shipped. A paid subscription is switched on in your Workspace the moment Bank Alfalah confirms your payment — normally within minutes. That is section 3.
• Trials are free. Nothing is charged, so there is nothing to refund.
• Cancel any time, at no cost. Nothing renews by itself, so cancelling only stops the next period. That is section 4.
• Monthly subscriptions: cancel any time. You keep access to the end of the month you paid for. We do not refund part of a month.
• Annual terms (agreed in writing; Ofivio is sold monthly): full refund if you ask within 14 days of the payment being confirmed. After that, the term runs to its end and is not refunded.
• If you paid twice, paid too much, or paid and never got access, you get all of it back. Always, with no time limit. That is section 7.

The rest of this page is the detail. If your situation is not covered, write to contact@ofivio.com and we will deal with it on its merits.

Ofivio does not hold your card. You pay on Bank Alfalah's secure payment page — by card, Alfalah bank account or Alfa wallet: your details go to the bank, never to us, and each payment is a single transaction you authorise — we take no mandate to charge you again.

That has one consequence worth stating plainly: we cannot take money from you automatically, so you can never be charged for a renewal you did not decide to make. There is no auto-renew to forget to cancel, and no surprise annual charge on a card you no longer use. Most of what refund policies exist to fix cannot happen here.

What can still happen is a payment made twice, or one that did not switch on what it paid for. Section 7 is the important part of this page.

Ofivio is software delivered over the internet. Nothing physical is shipped, there is no delivery charge and no delivery area: what you buy is switched on inside your Workspace and used from the web application and the mobile application.

• A free plan or a trial is live the moment the account is created.
• A payment — by card, Alfalah bank account or Alfa wallet — activates what you paid for as soon as Bank Alfalah confirms it, normally within minutes of paying.

The Workspace owner receives a confirmation by email when the subscription is active, and the plan, modules and add-ons you paid for appear in the application at once. If a confirmed payment has not been activated within one business day, write to contact@ofivio.com with the payment reference: that is a section 7 case, and if we cannot put it right promptly you get the whole amount back.

Because nothing physical is supplied, there is nothing to return. The equivalents for a subscription are cancellation (this section) and a refund (sections 6 to 8).

You may cancel at any time, at no cost — from your account settings under Billing, or by writing to contact@ofivio.com or the Help Desk. Cancellation takes effect at the end of the period you have already paid for; you keep full access until then. Nothing renews automatically, so there is no notice period, no cancellation fee and no further charge after you cancel.

A cancelled Workspace is suspended, not deleted: it is kept for 90 days, you can export your data throughout, and it is restored exactly as it was if you subscribe again within that window. After 90 days it is permanently deleted.

A trial costs nothing and requires no payment details, so no refund arises. A trial does not convert into a paid subscription on its own — it converts only when you choose a configuration and pay for it. If you decide not to continue, simply let the trial end.

Monthly

Cancel whenever you like, from your settings or by writing to us. Access continues to the end of the period you have already paid for, and the subscription then stops. We do not refund an unused part of a month. Because nothing renews automatically, cancelling early has no financial effect — you have already paid for that month and you keep it.

Annual

Ofivio is sold monthly; yearly prices are not currently offered. Where an annual term has been agreed in writing, you may cancel it for a full refund within 14 days of the date the subscription became active. No reason is required.

After 14 days, an annual term is not refundable. You keep access for the remainder of the twelve months, and it does not renew unless you choose to renew it.

Changes during a term

Removing a module, moving to a lower plan or dropping VO Voice or ARKA takes effect from your next cycle. We do not refund the unused remainder of a cycle you have already paid for. A module or a VO add-on is paid for its first month when you add it, then joins your monthly bill; a move to a higher plan is billed from your next cycle, so it never creates a mid-cycle debt.

Enterprise

Enterprise subscriptions are governed by the refund and termination terms in your signed agreement, which take precedence over this page. Speak to your account contact, or write to contact@ofivio.com.

These are returned in full, whenever they come to light, and the time limits above do not apply to them:

• A duplicate payment. You paid twice for the same period — a second press, or a page that was retried. We return the second one.
• An overpayment. You paid more than the amount due. We return the difference, or credit it to your next period if you would rather — your choice.
• A payment we never activated. You paid and your subscription was not enabled, and we cannot put it right promptly. Full refund.
• A charge for something you did not order. A module, a plan or a VO add-on you did not ask for. Full refund of the difference.
• A billing error on our side. Wrong plan, wrong conversion rate, or VO Voice or ARKA charged when your plan already includes it. We correct it and return the difference.
• A paid module or add-on we withdraw mid-term. If we retire something you are separately paying for, you get a pro-rata refund or credit for the unexpired part.

You do not have to argue for any of these. Send us the transaction reference and we will find it.

• Part of a period you have used. Monthly subscriptions, and annual subscriptions after the 14-day window.
• Termination for breach. If we terminate your access because you breached the Terms of Service, the remaining term is not refunded.
• Custom work. Bespoke development, data migration, configuration and training delivered against a separate scope are not refundable once the work has been performed.
• Downtime, unless it is serious. These Terms carry no service level agreement with automatic credits. For a prolonged outage attributable to us we will consider a credit or a partial refund on request, and we would rather you asked than assumed the answer is no.
• Bank and transfer charges. Fees your bank or wallet provider deducts are theirs, not ours, and we cannot return them. A refund is of the amount we received.
• Dissatisfaction with AI output. VO produces drafts and suggestions and can be wrong; that is disclosed before you buy it and is not a defect. See the Disclaimer.

Write to contact@ofivio.com, or open a ticket at the Help Desk, and include:

• the email address your account is registered under;
• your organisation name;
• the payment reference — the Ofivio order number (it starts OFV and is on your receipt email) or Bank Alfalah's transaction number;
• the date and amount you sent;
• what you would like refunded, and briefly why.

The payment reference is the one thing we genuinely need — it is how a payment is matched to an account. If you no longer have it, tell us the date and the amount, and we will look for it.

• Within 3 business days — we acknowledge your request and tell you if we need anything else.
• Within 10 business days — we reach a decision and explain it. If we decline, you get the reason in writing.
• Within 10 business days of approval — the funds are sent.

A refund is returned by the same route it arrived — through Bank Alfalah, back to the same card, account or wallet it came from — and to the same account holder. We cannot redirect a refund to a different person or a different instrument. This is not bureaucracy: it is the only way to be sure the money goes back to whoever actually paid it.

Once we have released the funds, how quickly they appear is up to your bank or wallet provider.

A refund of a full subscription ends that subscription. Access stops when the refund is approved, not when the money lands.

Your Workspace is not deleted at that moment. It is retained for the window described in the Terms and the Privacy Policy, during which you can ask us for an export of your data, or restart. After that window it is permanently deleted and cannot be recovered — so if you are leaving, export before you go.

If you think a refund has been wrongly declined, reply and say so — it will be looked at again by someone else. Please come to us before raising a dispute with your bank or wallet provider: a reversal opened on the rail freezes the account while it is investigated, which helps nobody and delays the outcome you want.

Nothing on this page limits any right you have under the mandatory consumer law of your own country. Where that law gives you a stronger right than this policy does, that law applies.

Questions: contact@ofivio.com · Help Desk